EAAB CEO answers various questions at IEA function

At a recent breakfast meeting held by the Institute of Estate Agents, Western Cape, Bryan Chaplog, acting CEO of the Estate Agency Affairs Board, was invited to talk to a fully booked out venue of estate agents to answer questions and to help clear up some issues that the agents felt needed to be dealt with.

Ivan Neethling, Chairman of the Institute reminded agents that the Institute needs to increase numbers of members to be able to be taken seriously as a professional body. In turn this gives the agents access via the Institute to processes involving the EAAB.

Since the EAAB was taken over in May 2012, and placed under administration in July, with the guidance of Mr Taswell Papier, Chaplog has been working towards changing the roles within the property sector and said that their overall aim is to reform outdated legislation.

It was announced at the breakfast that a Human Settlements Summit, where various issues related to the property sector to be addressed will be held on the 25th February. Should any Western Cape agents have problems they feel need to be dealt with, these may be sent through to Ivan Neethling or Dianne Brock, general manager of the Institute in the Western Cape.

Neethling asked those present to encourage other agents to become members of the Institute so that they can become active in crucial decision making and contribute to changes being made in the real estate industry. What was also announced at this meeting was that the regional sub-offices of the Institute will be reinstated, so as to service the agents better.

Dianne Brock announced that the Institute of Estate Agents, Western Cape, are encouraging agents to become members by waiving the R500 joining fee during February, March and April 2013.

Questions were then put to Bryan Chaplog, which started with the topic of Fidelity Fund Certificates. He said that there are in the region of 53 000 FFCs to issue each year. Eighty five percent of these are usually issued within the required time. It takes 21 days to register new agents and those who are renewing will received their certificates in five days.

The information on the system as well as the forms sent in must be 100% correct, he said. A data cleanup operation is taking place and the EAAB’s internal problems are in the process of being fixed.

The MyEAAB portal is available for estate agents to check their status online. From there they will be able to update employee details and submit their reports (particularly audit reports).

When the agent pays his fee for the year, his FFC will automatically be printed, said Chaplog.

The Professional Designation Examination dates for 2013 were disclosed - 7 March, 6 June, 5 September and 14 November.

In addition to the changes to the EAAB website, the EAAB has an estate agents’ magazine available online, and they are in the process of compiling a question and answers booklet, which will be distributed to all members.

Chaplog announced that by the end of February the EAAB will be moving into their new premises and the telephone system will be sorted out.

He said they will be monitoring the turnaround times of calls answered and problems solved and a new customer relations department has been established to deal with queries. There will also be a logging and tracking system for all matters and queries with the promise that that the turnaround time here will be shortened.

Chaplog said that the new Property Practitioners Bill is likely to me promulgated early next year, and agents should use all opportunities they have now to give their input and help to shape the bill so that it reflects the interests of estate agents as a body.

Article by: www.ieasa.org.za

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